Milton Keynes premiere dry cleaning, laundry and ironing service

Privacy Policy

PRIVACY NOTICE

We are Stony Dry Cleaners. In this document, “we”, “our”, or “us” refer to Stony Dry Cleaners.

INTRODUCTION

This is a notice to inform you of the Stony Dry Cleaners policy about all information that we record/collect about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

  1. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
  2. Stony Dry Cleaners takes seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
  3. Stony Dry Cleaners undertakes to preserve the confidentiality of all information you provide to us.
  4. Our policy complies with English law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  5. The law requires us to tell you about your rights and our obligations to you regardingIthe processing and control of your personal data.
  6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

THE BASIS ON WHICH WE PROCESS INFORMATION ABOUT YOU:

The law requires us to determine under which of six defined basis we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then if required by law Stony Dry Cleaners shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU:

When you create an account on the Stony Dry Cleaners website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. verify your identity for security purposes,
  2. sell products to you,
  3. provide you with our services,
  4. provide you with suggestions and advice on products, services and how to obtain the most from using our website.

Stony Dry Cleaners processes this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

Stony Dry Cleaners  shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

INFORMATION WE PROCESS WITH YOUR CONSENT:

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our website use of cookies.

Sometimes you might give your consent implicitly, for example, when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. Stony Dry Cleaners may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a specific page on our website.

Stony Dry Cleaners continues to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [email protected]. However, if you do so, you may not be able to use our website or our services further.

INFORMATION WE PROCESS FOR THE PURPOSES OF LEGITIMATE INTERESTS:

Stony Dry Cleaners may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do so after having taken careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

 

INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION:

Stony Dry Cleaners is subject to the law like everyone else. Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a court order.

This may include your personal information.

COMPLAINTS REGARDING CONTENT ON OUR WEBSITE:

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

SENDING A MESSAGE TO OUR SUPPORT TEAM:

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

Stony Dry Cleaners records your request and our reply in order to increase the efficiency of our business.

Stony Dry Cleaners keeps personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

 DISCLOSURE AND SHARING OF YOUR INFORMATION

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

 

ACCESS TO YOUR OWN INFORMATION

Access to your personal information

  1. At any time you may request a review or update personally identifiable information that we hold about you within our Privacy Centre.
  2.  To obtain a copy of any information that is not provided on our website you may send us a request within our Privacy Centre.  After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

REMOVAL OF YOUR INFORMATION

If you wish us to remove personally identifiable information from our website, you may request removal of all your data from our Privacy Centre.

This may limit the service we can provide to you.

VERIFICATION OF YOUR INFORMATION

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

USE OF SITE BY CHILDREN

  1. Stony Dry Cleaners does not sell products or provide services for purchase by children, nor do we market to children.
  2. If you are under 18, you may use our website only with consent from a parent or guardian.

ENCRYPTION OF DATA SENT BETWEEN US

Stony Dry Cleaners website use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

HOW YOU CAN COMPLAIN

  1. If you are not happy with our privacy policy or if any complaints then you have should tell us by email. Our address is [email protected]
  2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office.

RETENTION PERIOD FOR PERSONAL DATA

Except as otherwise mentioned in this privacy notice, Stony Dry Cleaners keep your personal information only for as long as required by us:

  1. To provide you with the services you have requested;
  2. To comply with other law, including for the period demanded by our tax authorities;
  3. To support a claim or defence in court.

COMPLIANCE WITH THE LAW

Our privacy policy has been compiled to comply with the law of UK. If you think it fails to satisfy the law of your jurisdiction, please contact us at: [email protected]

However, ultimately it is your choice as to whether you wish to use our website.

REVIEW/MODIFICATION OF THIS PRIVACY POLICY 

Stony Dry Cleaners may update this privacy notice from time to time as necessary, you will be notified via our Privacy Centre if our policy changes.

Dry cleaners Milton Keynes

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