(m) Wedding dresses
o
Owner will not seek to hold “us”, liable for any
losses caused or failure to clean by any process selected and applied in good
faith where:
§
there is no manufacturer’s label
§
the manufacturer’s label states incorrect /
inaccurate data
§
items
mentioned in clause “c” are not removed prior to delivery (including damage to
them, or caused by them, if they are put through the cleaning process).
§
stains
are actually unable to be removed by the cleaning process.
§
cleaning
actually brings stains on to the fabric e.g. grease stains brought to the
surface by the cleaning.
§
any creasing is caused by the boxing or delivery
processes.
o
Furthermore, “we” acknowledges that while
striving for excellence, a 100% spotless dress may not always be achievable in
every situation. Approximately 95% of the dresses cleaned by “us” are typically
returned in a 100% spotless condition, with the remaining 5% being virtually
spotless, typically with remaining stains on the inside of the gown.
o
“we” aim to remove all marks and stains from
every wedding dress, but this commitment is subject to the owner’s risk. The
cleaning method is carefully selected based on the fabric type and dress
construction, with utmost care to preserve the dress’s fabric. In the absence
of specific cleaning instructions, the gentlest cleaning method is employed,
although this approach carries inherent risk at the owner’s discretion.
o
If an owner is dissatisfied with the cleaning
results, “we” welcome discussions to address concerns and explain the cleaning
process thoroughly.
o
Due to the delicate fabrics used in wedding
dress construction, slight changes in appearance after cleaning may occur. “we”
employs the best and most careful cleaning procedures and solutions to minimize
this risk.
o
For dyed wedding dresses, such as Ivory or
Champagne, there is a possibility of the dye lightening during the cleaning
process. Although efforts are made to mitigate this effect, it remains a
potential outcome that does not alter the dress’s overall appearance
significantly.
o
“we” does not accept responsibility for any
damage or loss to buttons, beading, diamantes, or similar embellishments during
the cleaning process. However, every effort is made to minimize this risk
throughout all cleaning stages