FAQ’s

These are suitable for short term before the wedding, but they may allow in light and cause condensation to form. Both can fade and damage the dress and also cause mould.

We can usually clean your wedding dress in 3-4 weeks.

Have the dress checked once a year for any damage due to damp, insects, etc. Checking and moving the dress prevents any creases from becoming too permanent.

Have the dress cleaned as soon as possible. This removes and food, drink or other stains which may oxidise, which may cause the stain to be harder to remove, potentially making them permanent.

We cannot work miracles, but we do endeavour to remove the stains as best as we can.

Have the dress preserved in a wedding dress storage box and packed in white acid-free tissue as soon as it has been cleaned. This ensures the dress is preserved and increases its longevity.

Keep your dress box in a warm, dry spare room if possible.

DO NOT… Store the dress in the attic as leaking roofs or water tanks, general damp, insects birds or rodents can cause all kinds of damage.

Yes! We handle all curtain types, including blackout, lined, and heavy drapes.

Yes! Our deep-cleaning process removes pet hair, odours, and allergens.

Yes, you’ll need to bring them in with the hooks removed, but we also offer a take-down and re-hanging service upon request.

We can usually clean your curtains in 3-4 days.

We recommend every 6–12 months to remove dust, allergens, and odors.

The first time curtains are cleaned there is a possibility that they could shrink by 3-5%. Most curtains are made to allow for this if it does happen.

Yes — when cleaned correctly. Luxury down jackets require specialist low-moisture cleaning, not standard high-heat dry cleaning. We use manufacturer-appropriate methods to protect the down filling, outer shell, trims, and branding.

Yes. We offer a nationwide mail-order service, allowing customers across the UK to send their jacket securely for specialist cleaning and safe return.

Yes. Removable fur trims are cleaned separately where possible. Natural fur is handled using specialist techniques to maintain softness and prevent damage.

Yes, although lighter jackets require extra care. We will always advise honestly if permanent staining is present and treat the garment accordingly.

Yes — this is one of the most common issues. Body oils, makeup and everyday grime are pre-treated by hand before cleaning for the best possible result.

Absolutely. We assess each jacket individually, following care labels and our experience with premium brands such as Canada Goose, Moncler, Moose Knuckles, Parajumpers and similar.

For most wearers, once per season or once per year is ideal. Regular professional cleaning extends the life, warmth and appearance of the jacket.

Yes. Wherever suitable, we use gentler, non-toxic and low-impact cleaning methods that are safer for garments and the environment than traditional solvent-heavy processes.

Luxury down jackets are delicate by nature. While no cleaning process is entirely risk-free, our specialist methods, inspections and experience significantly reduce risk compared with standard cleaners.

We inspect every jacket on arrival. If we find tears, loose seams, worn baffles or failing trims, we’ll contact you before proceeding.

Yes. Professional cleaning removes oils and dirt that cause down to clump. Jackets are then carefully dried and re-lofted, restoring warmth, shape and appearance.

No. We take extra care with embroidered badges, rubber logos and metal trims, protecting them throughout the cleaning process.

Yes! We use modern, environmentally friendly solvents that are gentle on fabrics and safe for the planet.

Dry cleaning uses a special solvent instead of water to remove dirt, stains, and odours from fabrics. It’s ideal for delicate materials like wool, silk, and cashmere, as it prevents shrinkage, colour fading, and fabric damage.

Most dry cleaning orders are ready within 3 to 4 days. We also offer an express service, same-day or next-day cleaning.

Yes, dry cleaning is specially designed for delicate fabrics, using gentle solvents that clean without causing shrinkage or fabric damage.

Delicate fabrics such as silk, wool, velvet, and cashmere, as well as structured garments like suits and coats, should be dry cleaned to maintain their shape and quality.

Yes, everything from a pillow case to a duvet.

Although we can’t guarantee to remove a mark, we do use top quality products and our staff are highly trained and willing to do everything they can to get the best result possible.

Yes. All our services include FREE collection & delivery to your place of home or work in the Milton Keynes area. We’ll arrange a time that suits you within a 1 hour window so you’re not waiting around.

Yes, all our services include all the hangers and packing material, additionally we can also provide a laundry bag on collection.

Yes, we offer same-day service. The items would need to be dropped into our shop before 10 am Mon – Fri.

You can make a booking on the “Book A Collection” page of our website. Alternatively, talk to us to arrange a collection by calling us on 01908 263001

Most orders are delivered back to you within 48 hours. If you require an even quicker turnaround, we will try our best to do so for you.

We supply to the areas in and around Milton Keynes, Deanshanger, Hanslope, Castlethorpe, Cosgrove, Hartwell, Ashton, Yardley Gobion, Potterspury, Wicken, Old Stratford, Wolverton, Stony Stratford and surrounding areas.

We offer a wide range of services including ironing service, dry cleaning services, alterations and repair, wash and iron services, wedding dress cleaning service and service washes.

Yes, we offer a next-day laundry service, and same-day service may be available on request.

Yes, we offer hypoallergenic and fragrance-free detergents by default, perfect for those with sensitive skin or allergies.

We use specialised detergents and temperature-controlled washes to keep whites bright and colours vibrant while preventing fading.

Our laundry service includes washing, drying, folding, and optional ironing. We use high-quality detergents and fabric softeners to ensure a fresh and clean finish.

Most items are processed and returned within 7–10 days from arrival.

Yes, tracked return postage is included in all quoted prices for your peace of mind.

Contact us first at service@stonydrycleaners.co.uk or call 01908 263001 and we’ll be happy to advise.

Yes. We offer team, club and multi-item cleaning for drivers, race teams and motorsport organisations. Please contact us for tailored pricing for bulk or regular work.

Yes — our process is temperature-controlled and uses detergents designed for FR fabrics.

Yes. We use approved, low-temperature specialist cleaning methods designed to protect the integrity of fire-retardant fabrics. Our process avoids harsh chemicals that could compromise flame-resistant properties.

Yes. Regular cleaning helps maintain comfort, breathability and hygiene, and prevents the build-up of oils and contaminants that can degrade technical fibres over time.

We clean a wide range of motorsport racewear, including race suits, gloves, boots, balaclavas, underwear and fire-retardant base layers. Our process is suitable for professional and amateur motorsport use.

Yes. We offer a UK-wide mail order wax jacket cleaning and reproofing service. Simply place your order online and send your jacket to us securely.

Yes. We clean Barbour wax jackets, including Bedale, Beaufort, Ashby and similar styles, using methods designed specifically for waxed cotton garments.

Yes. We clean wax jackets from a wide range of brands, including Belstaff, Barbour, Filson, Driza-Bone, Schoffel, and other waxed cotton garments.

Yes. After cleaning, jackets can be professionally reproofed to restore water resistance and the traditional waxed finish. Reproofing is recommended once the jacket is clean and dry.

Yes. Reproofing restores water resistance, improves appearance, and helps extend the life of your wax jacket when applied professionally after cleaning.

Turnaround times vary depending on cleaning and reproofing requirements, but most wax jackets are completed within 7–14 days from receipt.

Most wax jackets only need cleaning every 1–2 years, or when they become heavily soiled or develop strong odours. Over-cleaning can reduce the life of the waxed fabric.

Yes. Older and vintage wax jackets can usually be cleaned and reproofed, subject to inspection. We’ll always assess the condition first and advise accordingly.

Home washing machines, detergents and heat can damage the wax coating, shrink the cotton, and weaken seams. Professional cleaning ensures the jacket is cleaned safely and correctly.

Cleaning will reduce or remove old, uneven wax, which is necessary before reproofing. This allows fresh wax to be applied evenly for the best waterproofing and appearance.